You are investing big time in your Google Ads campaigns, but the results you’re getting are below satisfying. By this time, you are probably starting to have second thoughts whether or not Google Ads is the right choice for you, since it seems you are only wasting time and money. While there are hundreds of small things that can hurt your ROI (many of which we have already talked about in our PPC blog series) before you develop any serious suspicions in your advertising skills, there is one most commonly overlooked issue that you should tend to – your negative keyword lists.
What are negative keywords?
Negative keywords (also known as negative match) are specific words or phrases that prevent your ad from being shown to anyone that is searching for that keyword or phrase. These keyword phrases can be added at the group level or the campaign level in your Google Ads account. To identify these, professional PPC marketers need to carefully analyze their campaigns to see which keywords are generating clicks, leads, or revenue.
To bring this term closer to you, we will start with a simple example:
It is summer and it is hot, so most people will look for air-conditioning servicing. If your company doesn’t offer this service for free then you should exclude that phrase and prevent your ad from showing by putting it in your negative keywords list. This way you will save yourself from wasting ad budget on clicks that won’t bring you any customers.
As you can see, the main difference between negative and “regular” keywords lies in whether your ads appear in search results or not. By assigning negative keywords you are focusing on those search queries that produce positive results for your campaigns. By choosing what not to target, you are making your campaigns more targeted.
Negative keyword match types
There are three negative match type options:
- Broad match
- Phrase match
- Exact match
The Broad match type is Google’s default match type in PPC search campaigns, unless otherwise specified. A negative broad match allows you to exclude your ad from search queries where every word of your keyword phrase appears in the search in any order. This means your ad will not show if the entire phrase is used, but still may show if the search query contains some of the words.
A negative phrase match keyword allows you to exclude your ad from searches that contain the exact keyword phrase in the word order you specified. Your ad still won’t show if the search query contains additional words as long as all the words you specified are there in the order you specified. If someone searches for some but not all of the words from your negative phrase match, your ad will appear.
This match type will eliminate minimal traffic due to it being very specific. it will exclude your ad from searches that contain the exact keyword phrase in the specific order without any additional words. Your ad will not be excluded from search queries that contain additional words, or all of your keywords in a different order.
About close variants
Negative keywords don’t recognize close variants (misspellings, singular or plural variants, acronyms, stemming, or abbreviations), so if you wish to exclude your ad from these kinds of search queries, you need to add them as separate negative keywords.
How to find negative keywords
The first thing you need to do when creating your negative keyword list is to identify search terms that are similar to your target keywords, but which people may use when searching for a completely different product or service. This process can be tricky and time-consuming, but there are plenty of tools that can help you.
Google’s search term report will show you the specific terms people have searched for that resulted in your ads being triggered. This tool brings many valuable insights to your PPC campaigns. You can use it to determine which keywords have been generating clicks and also to identify which search terms people are using that are not related to your ads, but which are still showing. Once you identify these terms, you need to add them to your negative keyword list. You can do this directly from Google search terms report or manually, if you’d rather avoid running it.
How to add negative keywords from Google search terms report
- Click the keywords tab
- Select the checkbox next to the keyword you want to run the search report for
- Click the Search Terms button
- Select any irrelevant search terms and click “Add as negative keyword”
Once you do this you can choose whether you wish to apply your selections to the entire campaign or certain ad groups. Keep in mind that when using multiple levels the lowest-level negative keywords override the higher-level ones.
You should also note that your selections will be set to broad match negative keywords by default unless you chose another match type manually.
How to add negative keywords without running the search terms report
- Click “Keywords” from the menu on the left
- Click “Negative keywords”
- Click the blue plus button
Here you have the option to add new negative keywords on a campaign or ad group level, create a new negative keyword list, or use an existing keyword list.
To add new keywords or create a new list you need to:
- Select “Add negative keywords or create a new list”
- Choose a campaign or ad group, and then select the specific campaign or ad group
- Add your keywords one per line
If you are adding negative keywords to a campaign, you can choose whether you want to save them to a new list and apply that list to the campaign, or to simply add them to a predicting list. To do so, check “Save to new or existing list”, enter a name for a new list or select an existing list and click “Save”.
To use an existing negative keyword list, you need to:
- Select “Use negative keyword list”
- Choose the campaign to apply the list to
- Check the boxes of the lists you want to use
- Click “Save”
This should go without saying, but let’s say it anyway: The most important thing to remember is not to overlap your keywords. Your negative keywords mustn’t be the same as your targeted keywords, since this will prevent your ad from showing at all.
How to know where to use negative keywords
As we have already said, you can add negative keywords to each level of your ads, starting from campaign level all the way to ad level. With that in mind, it is important to have a sound strategy before starting to add negative keywords.
First, you need to figure out what’s relevant and what is not. The most irrelevant keywords are likely to end up on your account-wide list, and those mid-range relevant keywords might make it to one campaign, but not the other.
For example, if you sell mattresses, your ad may show up in a search query for “sleep studies”. Those searches are not likely to convert, but searches like “memory foam” are.
You should start by finding the core keyword terms that fit your products explicitly, then do further research with Google Keyword Planner or a similar tool. In this case, you are looking for high-volume searches that don’t match user intent. Input a relevant search term into the search bar and look at the results.
Back to the mattresses – If you search “memory foam mattress” you will find some potential outliers that could lead to ineffective clicks for which you would still need to pay. And, even if they only lead to a click here and there, you shouldn’t just dismiss them since they add up over time.
Universal negative keywords
Universal negative keyword lists are permanent-block lists for your campaigns. These are lists with search queries that have a higher chance of being irrelevant for most campaigns, but you can still find many industry-related lists across the internet. While a regular negative keyword list is located in a single account, this list is located in your MCC account for you to use it in as many accounts as you like.
We will end this article with our Chicago PPC agency list of negative keywords that most businesses may find useful. Make sure to browse through this list and see if there are some keywords that you don’t want to include in your negative keywords list.
Please fill out the form below to download our Negative keyword list.